Service Advisor - AutoNation Chrysler Dodge Jeep Ram Spring Job at AutoNation, Spring, Montgomery County, TX

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  • AutoNation
  • Spring, Montgomery County, TX

Job Description

Service Advisor - AutoNation Chrysler Dodge Jeep Ram Spring As a Service Advisor, you’ll be part of a nationwide team, servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll use automotive knowledge and advanced technology to uncover selling opportunities and keep drivers safe. Position Overview Working in state‑of‑the‑art service departments, you act as the intermediary between Service Technicians and customers. You explain technicians’ recommendations in clear, easy‑to‑understand language and suggest up‑sell opportunities to protect and enhance customer vehicles. What I Do Every Day Set, confirm and prepare customer appointments for a great service experience Meet or exceed targeted sales goals and the customer satisfaction index Greet customers warmly upon arrival Determine vehicle needs based on customer information, inspections and test drives Use a consultative selling process to help customers plan ongoing maintenance Produce repair orders with cost and time estimates, ensuring full transparency Communicate with technicians and parts associates to ensure timely completion of work Follow up on vehicle status via the customer’s preferred communication method Ensure overall customer satisfaction Maintain superior product knowledge to assist customers effectively Deliver an exceptional customer experience that drives loyalty Requirements High school diploma or equivalent Proven ability to deliver exceptional customer service Ability to set and achieve targeted goals Prior sales experience preferred but not required Strong communication, consultative, interpersonal and organizational skills Willingness to follow up with customers Experience and desire to work with technology Valid in‑state driver’s license and acceptable driving record Benefits & Perks Competitive compensation and 401(k) matching Health, dental, vision and maternity benefits for a healthy work‑life balance Associate purchase and discount programs for new and pre‑owned vehicles and parts Access to exclusive deals through YouDecide Participation in DRVPNK, raising and donating millions to cancer research and treatment AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We are committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds and encourage you to apply even if you don’t meet every requirement. #J-18808-Ljbffr AutoNation

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